KLM WIRELESS CHIP PAY
Focus: UX Optimization, Product Ergonomics, In-Flight Service Design.
Goal: Simplify and speed up tax-free purchases onboard.
This mobile and wireless chippay terminal was specifically designed to simplify and optimize the tax-free sales experience during KLM flights.
My work demonstrates the ability to optimize service delivery through targeted product design, improving cabin crew ergonomics and significantly boosting in-flight retail efficiency.
UX Improvement: Mobile and wireless design to improve accessibility in tight cabin spaces.
Ergonomics: Designed for comfortable handling by cabin crew.
Technology Integration: Requirements for reliable wireless communication in an aircraft environment.